While we’ve proudly embraced our role as an essential business during this virus scare - this isn’t business as usual. If you’ve stopped in recently, you’ll quickly notice that we’ve radically changed our customer contact procedures, campus cleaning protocols, and in some cases the physical space we’re operating out of to keep our guests and employees as safe as possible. We are still maintaining full-time hours at all facilities and we’re proud to be providing vital vehicle sales, service, and collision repair to our Central Texas neighbors. People are depending on us. I’m not alone in being grateful for the work that our team members are doing. We’ve received dozens of emails, calls, and other positive feedback from customers on social media thanking our staff for continuing to provide critical vehicle services during this stressful time. Much of the essential work we do cannot be done from home. We’ve implemented a series of preventative health measures for our employees and guests:

FREE Towing to a Volkswagen Certified Collision Repair Facility. Being a Volkswagen owner has its perks. One of them is NO CHARGE towing to Hewlett Collision Center your Certified Volkswagen Collision Repair Facility (CCRF). Volkswagen, along with your friends at Hewlett VW, want to ensure that your Volkswagen is repaired to pre-accident condition and ready for the road again. When you bring your Volkswagen vehicle to an authorized Volkswagen collision center, rest assured that: It will be repaired by trained technicians. All work will adhere to strict VW repair standards. Genuine VW Parts will be used which are identical to the factory originals. Technicians will follow and maintain all vehicle warranties. Our Technicians will use only tools specifically designed to repair your Volkswagen. For NO CHARGE accident towing, contact 1-800-411-6688 . If you have questions about this NO CHARGE service, please contact the Hewlett VW Service Department at 512-681-3514 or

How Banks View Car Loan Applications First and foremost, we hope you and your families are healthy and safe. As we approach what seems like the “downhill side” of the COVID-19 pandemic, many of you, other family members and/or friends may have had their life, job, income, etc. all disrupted. For this newsletter, I wanted to dedicate some time explaining how several, if not most banks and lenders view the auto loan proposals that we send to them. To start, it’s safe to say there’s usually an auto loan to be obtained for most people regardless of their situation. I say “most people” because, sure, it’s difficult in the lending world to make rules that apply to all without stipulations. Let’s look at how a lender might view a loan request if you’ve had disruptions that have resulted in a few late payments. Disclaimer: “Currently past due” and “past due but current” are TWO TOTALLY DIFFERENT things. This first means you are past due now and you owe someone. The second, past due but c